Customer Care Associate

Beschreibung:

Peter Lang Group AG is an international publishing group with headquarters in Switzerland.  Our team is based in continental Europe, Anglo-American regions, and Asia with offices in Berlin, New York, Oxford, Brussels, Chennai and supporting locations in Vienna, Warsaw, and Istanbul. 

We have over 50 years of experience in academic publishing, specialising in the Humanities and Social Sciences worldwide. We publish about 1,000+ books every year in German, English, and French, as well as in multiple other languages, from traditional print products to eBooks and Open Access publications.   

We are seeking for a Customer Care Associate with a dynamic personality and strong German and English communication skills to help strengthen our global team. 

 

What to expect: 

High quality support and service to resolve customer concerns and needs as a company ambassador 

Daily processing of incoming orders for all print and digital products via our ERP system 

Working with the Customer Care and other global departments to escalate and find solutions for our customers 

Providing librarians with digital access to licensed content via the Peter Lang platform 

Support and resolve library access issues for digital content on our Peter Lang platform 

Special transaction order processing for OpenAccess, subsidy and peer review 

Monitor and action items in the team email ticket system (Hubspot) 

Coordination with global printer and UPS for order completion 

Preparations of advanced invoices and customer quotes 

Creation, correction and modification of new and existing customer data in our ERP system 

Issuing credit notes and cancellations for returns 

Acting as a sales partner to promote additional products and services to customers 

Participation in follow-up and surveys to ensure customer satisfaction 

 

Location: remote, CET time zone 

Employment rate: 100% 

 

Are you interested? Then send us your complete application by submitting the form available here: 

https://wkf.ms/3QuwWkh

We are looking forward to meeting you!

Ihr Profil:

What we are expecting: 

Excellent and professional communication (written and verbal) in German and English 

At least three years working experience in a similar customer care role 

Motivated self-starter 

Willingness to learn and grow 

Positive team collaboration 

Good working knowledge of Microsoft Office 

Previous experience with an ERP/order system 

 

 

You are: 

customer-oriented 

creative 

professional 

communicative 

informative 

focused 

solution-oriented