Service Product Manager (f/m/d) for data driven services

Beschreibung:

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come and join our global team as Service Product Owner (f/m/d) for data driven services.

In this pivotal role, you will shape the future of remote connectivity and platform strategies for Customer Service across our X-Ray Products fleet and future offerings.
Choose the best place for your work - Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.
Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.

Your tasks and responsibilities:

* You drive the development and implementation of data-driven services and analytics initiatives for X-Ray products, transforming operational data into actionable insights and customer value.
* As product manager for digital tools and initiatives (e.g.: SONAR, OneAI for XP), you continuously develop analytics capabilities to improve service performance, business decisions and growth.
* You represent Customer Services (CS) in cross-functional initiatives and shape the future of predictive and proactive innovations & digital offerings.
* You identify and evaluate new revenue opportunities, service offerings, and innovative contract models, that contribute to sustainable business growth and enhanced customer outcomes. You drive the topics in the agile working environment within CS and XP.
* You monitor product portfolio, field performance data, perform country benchmarking, analyze service notifications and installed-base trends, and identify opportunities to improve service quality, reliability, and customer satisfaction.
* As the expert for Installed Product Base topics, you provide data-driven insights and decision support to stakeholders across Customer Services and Business Lines. You develop business cases, financial models and dashboards to prioritize initiatives and measure the impact of service and product improvements throughout the product lifecycle.
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/products-services.

Your qualifications and experience:

* You hold a master's degree in medical engineering, Informatics, business & data analytics, or in a related field.
* You have several years of experience within healthcare or customer services and a profound understanding of medical technology. Experience as a Product Manager would be of advantage.
* You have experience in data analytics and modelling.
* You possess strong analytical capabilities and proven experience in working with large datasets, dashboards, and business intelligence solutions.

Your attributes and skills:

* You thrive in a collaborative team environment and consistently focus on achieving impactful, result-driven outcomes.
* You take initiative and approach challenges with a solution-oriented mindset, continuously seeking ways to improve processes and deliver value.
* You are customer-, service- and business oriented combined with an autonomous and structured way of working.
* You can manage a cross-departmental stakeholder environment.
* You possess a proactive mindset, strong problem-solving abilities, and a passion for driving innovation through data, digitalization, and service transformation.
* You are fluent in English, both written and spoken, and enjoy collaborating with international stakeholders across diverse teams and regions