Business Operation Management Intern

Beschreibung:

Keeta, the international subsidiary of global delivery leader Meituan, is driven by a clear mission: We help people eat better, live better. Building on our parent company's 16 years of technological and operational expertise mastered in China, we are leading a global transformation in food and consumer product delivery. Since our start in 2023, Keeta has focused on creating value for every part of the communities we serve. We provide a reliable experience for consumers, enhance technology and operations for restaurants, and create more earning opportunities and greater safety for courier partners. This commitment to shared progress drives our journey from Hong Kong, China, across the Middle East and into Brazil, with the world ahead.
1. Responsible for quality inspection of customer service in various business lines, and identifying personnel execution, process rules, management issues, product rules, and other issues in the service through daily sampling and special quality inspections. 2. Identify problems through a review of defect events, identify root causes, and drive improvement. 3. Based on employee issues, provide coaching or training suggestions to ensure that customer service meets the service quality target requirements, in order to ensure the overall service quality of the business. 4. Conduct quality analysis, summarize and analyze the quality situation on a daily, weekly, and monthly basis, propose rectification suggestions, and provide a basis for monthly assessment. 5. Identify typical cases in services, categorize them and improve the quality inspection monitoring and evaluation system

Ihr Profil:

1. Bachelor's degree or above with English ability. 2. Priority given to those with experience working in multinational customer service centers. 3. Proficient with the ability to analyze data and summarize problems; Capable of efficiently completing analysis tasks and reports using different quality inspection tools. 4. Possess good service awareness and knowledge related to customer service and experience, and be able to identify opportunities for improvement and enhancement during the service process