“Support Analyst Jr position at (COMPANY NAME) Corporate. Provide front-line technical support, resolve service tickets, diagnose and troubleshoot issues. Skills: MySQL, Oracle, MongoDB, SQL, Windows/Linux/Mac OS, JIRA, Git, GitHub, ServiceNow. 1-3 years IT experience, insurance domain knowledge preferred. ITIL certification a plus. Excellent communication, problem-solving, and stakeholder management skills required.”