Apprenticeship - 1 year - CRM & AI Project Manager - F/H

Job Description:

Company Description

Natixis Corporate & Investment Banking is a leading global financial institution that provides advisory, investment banking, financing, corporate banking and capital markets services to corporations, financial institutions, financial sponsors and sovereign and supranational organizations worldwide.
Our teams of experts in close to 30 countries advise clients on their strategic development, helping them to grow and transform their businesses, and maximize their positive impact. Natixis CIB is committed to aligning its financing portfolio with a carbon neutrality path by 2050 while helping its clients reduce the environmental impact of their business.
As part of Groupe BPCE, the second largest banking group in France through the Banque Populaire and Caisse d'Epargne retail networks, Natixis CIB benefits from the Group's financial strength and solid financial ratings (Standard & Poor's: A+, Moody's: A1, Fitch Ratings: A+, R&I: A+).

Job Description

You are joining a team that is looking for a CRM & AI Project Manager for a 1-year apprenticeship program starting in September 2026.
In collaboration with your tutor, your main responsibilities will include:
Watch & Innovation around AI applied to CRM
* Identify technological innovations for integrating AI agents into our CRM;
* Conduct watchdog on AI use cases (sales assistants, automatic report generation, scoring, recommendations, task automation, etc.);
* Propose opportunities for optimizing commercial processes through AI.
Launch and Deployment of AI Agents
* Contribute to the functional requirements framing;
* Participate in the configuration of AI agents;
* Test deployed solutions;
* Support deployment with sales teams;
* Formalize user guides and support materials.
Facilitation of Workshops with Front Office
* Prepare workshops (agenda, materials, use cases);
* Participate in needs gathering workshops;
* Formalize meeting minutes and action plans;
* Ensure follow-up on decisions made.
CRM Adoption Management
* Define and monitor adoption indicators;
* Track commercial performance indicators related to CRM;
* Produce synthetic reports for management;
* Identify improvement levers.
#FinanceTransformative
You will be working in an international and inclusive environment that promotes collaboration, with concrete tasks and a real impact. We will support you throughout your experience with us so that you can learn and develop your skills by working alongside experienced professionals.
You also have the opportunity to get involved in society and causes that matter to you through our corporate foundation.
In addition to an attractive salary calculated based on your training and educational level, you will benefit from a 60% reimbursement of your transportation pass, paid leave, access to the company restaurant, as well as health and welfare coverage.
You will also benefit from profit-sharing and/or participation pro-rata to your time spent.
You may also have access to the works council depending on your time spent with us.

Required Skills/Qualifications/Experience

Student at BAC+4/5 level, you are pursuing a degree (university, business school, or engineering school) with a specialization in data, digital, innovation, or transformation. You have a strong appetite for AI and new technologies. You have a good understanding of CRM tools. You possess data analysis skills (Excel, Power BI, or equivalent). You are recognized for your logical thinking, your rigor, and your curiosity. You have a good ability to adapt to multidisciplinary tasks and are autonomous. And last but not least, you are perfectly fluent in English. For better processing of your application, please indicate on your CV the type of contract (apprenticeship or professionalization) offered by your school, as well as the apprenticeship schedule