Apprentice

Job Description:

A DGT Representative operates as a pivotal point of contact for cardmembers (CMs) facing transactional concerns, ranging from merchant disputes to unidentified charges. The role is multifaceted, encompassing root cause analysis, dispute resolution strategy, and compliance adherence to safeguard both customer satisfaction and organizational integrity

Candidate Requirements:

Minimum Requirements:
* Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.  
* Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. 
* A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving the first contact.  
* A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.  
* Resilience is needed to efficiently manage a steady stream of diverse customer portfolios, while balancing performance to meet a variety of metrics. 
* Bachelor's degree
* Not more than 5 years of difference between highest education degree completion date and Joining date
* Should not have enrolled in any prior Government Apprenticeship programs
* Strong attention to detail and accuracy
* Good communication and interpersonal skills
* A willingness to learn and adapt to new tasks and challenges* Ability to maintain confidentiality

Preferred Requirements:
* Experience analyzing complex information and make effective decisions in ambiguous situations.
* Disputes experience is preferred but not required.
* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills

Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing:
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Career development and training opportunities