Apprentice - Customer Service

Job Description:

Job Description

ABOUT YOUR ROLE:
* You are part of the Apprenticeship Program which is a 12-month initiative dedicated to the comprehensive learning and development of individuals in the field of Customer Service.
* In addition to on-the-job training in Customer Service, you will receive training and guidance in various functional areas, including communication, negotiation, project management, and participation in projects related to customer excellence and management.
* Towards the final three months of the program, you will have the opportunity to collaborate with the Order Fulfillment team to gain a comprehensive understanding of our end-to-end order management processes.
* Apprentices who demonstrate exceptional performance and potential during the program will be considered for a full-time role upon its completion.
YOUR RESPONSIBILITIES WILL INCLUDE:
* Support Customer Service team and business functions in Malaysia to manage our customers' experience.
* Assist in Customer service related projects.
WHAT WE OFFER:
* Day to day mentoring from the manager
* A dynamic and supportive work environment
* Learning opportunities in the latest real-world business and customer management applications

Candidate Requirements:

Qualifications

* Possess an advanced diploma or higher qualification,
* Less than 1 year of relevant professional experience.
* Open to graduates from all academic disciplines and specializations.
* Basic skills in Google Workspace tools and applications.
* Willingness to commit to a twelve-month contract