E-Commerce Intern

Job Description:

The HERMÈS WORK IMMERSION PROGRAM offers students and recent graduates a unique opportunity to gain hands-on experience in E-commerce operations within the luxury retail industry. Intern will work closely with the E-commerce team to assist in various projects and daily tasks, ensuring the smooth flow of online operations and the delivery of exceptional customer service.
This 9-month program is designed to cultivate future leaders by integrating practical learning with meaningful responsibilities while providing a deep understanding of Hermès' E-commerce strategies and customer care standards.

Responsibilities
* Deliver insights through data analysis and reporting tools to enhance understanding of our performance, customer preferences, and market trends, particularly within the Hong Kong market
* Provide valuable insights that drive strategic decisions and enhance overall e-commerce performance
* Share updates on the latest industry trends, tools, and best practices in data analysis and reporting

Requirements
* Currently enrolled in or a recent graduate of a bachelor's degree in Data Science, Statistics, Business Analytics, or a related field in Digital Marketing
* Strong analytical skills with the ability to interpret complex data sets and translate findings into actionable insights
* Experience or knowledge in creating reports and dashboards that effectively communicate key performance indicators (KPIs)
* Understanding of e-commerce metrics, customer behaviour analysis, and market trend evaluation
* Knowledge of digital marketing metrics and strategies related to online sales
* Experience or knowledge in conducting focus groups
* Proficient in data analysis tools such as Excel, Google Analytics, SQL, and data visualization software like Tableau or Power BI
* Good command of both written and spoken English and Cantonese
* Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)