Global Help Desk Intern

Job Description:

You will provide technical support to an internal audience, ensuring the experience of an outstanding customer journey and contributing to the continuous improvement of IT Support services.

You will troubleshoot and resolve complex technical issues across Mac and Windows operating systems, standard IT applications (e.g., Office 365), network connectivity, mobile technologies, and hardware (e.g., laptops and mobile phones). Leveraging email, phone, and chat channels, you will help firm members get their business technology up and running as quickly as possible. Additionally, you will collaborate with internal IT service and product teams, contribute to knowledge creation and improvement, and assist in testing new technology and hardware releases in our technical labs.

Your work will help ensure seamless IT operations for McKinsey colleagues, enabling them to focus on delivering impact to clients. By resolving technical challenges and enhancing IT support services, you will play a key role in maintaining the firm's operational excellence.

You will be based in San Jose as part of our Global Helpdesk (GHD) team, a pivotal group within McKinsey's global IT organization. This team supports internal consultants and staff by troubleshooting and resolving a wide variety of IT needs, predominantly via email and chat

Candidate Requirements:

* Good knowledge of Windows 11 or Apple OS
* Knowledge in one or more of the following areas: VPN, Microsoft Office, O365 Applications and Mobile Devices
* Foundational knowledge of AI tools and concepts
* Curiosity, proactiveness and desire to learn new skills and expand knowledge about new IT technologies
* Strong interest in IT and customer support
* Strong problem-solving and troubleshooting skills
* Highly adaptable and open to working on critical or new tasks, taking them to final resolution
* Demonstrates a collaborative style and willingness to help others
* Distinctive customer orientation combined with a strong sense of ownership
* Strong team spirit with the ability to work in both local and virtual team settings
* Excellent written and verbal communication skills in English