Assistant Business Analyst, Client Services Performance Team F/H - Stage

Job Description:

From the House of Dream to the House of Talents
« Quoi que vous fassiez - pour le travail ou le plaisir - faites-le avec passion ! Vivez avec passion... »* Christian Dior
Christian Dior fut le couturier du rêve. Dès la fondation de sa Maison en 1947, marquée par la révolution du New Look, il métamorphose ses songes en de merveilleuses créations. Son esprit visionnaire n'a eu de cesse de magnifier les femmes du monde entier, inspirant aujourd'hui et plus que jamais ses successeurs. « Le tissu est le seul véhicule de nos rêves (…). La mode, en somme, est issue d'un rêve, et le rêve, c'est une évasion », écrivait-il dans son ouvrage Je suis couturier. Au fil de ses collections, Monsieur Dior est devenu le démiurge du bonheur de ses muses.
Aujourd'hui, riche de cet héritage d'exception et d'une communauté de plus de 8 500 talents, notre Maison incarne plus que jamais la Maison des Talents pensé par Christian Dior. Dans plus de 40 pays, nous faisons rayonner notre savoir-faire, notre audace et notre excellence à travers la passion et la créativité de nos collaborateurs. Rejoignez-nous et créez votre avenir dans notre univers généreux, disruptif et ambitieux où nous grandissons dans l'excellence, le courage et l'optimisme.
*Le Petit Dictionnaire de la Mode
Job Summary:
We are seeking a highly analytical, results-oriented, and driven Business Analyst to join the Client Services Performance Team at Dior Europe and Middle East. In this role, you will be responsible for analyzing client service performance data, identifying key trends and opportunities, and collaborating with cross-functional teams to implement improvements that enhance client satisfaction and drive business results. The ideal candidate will have a strong understanding of luxury retail, excellent analytical skills, a passion for delivering exceptional client experiences, and a proven ability to work independently and proactively.
Qualifications: Education: Degree in Business Administration, Marketing, Finance, or a related field. MBA a plus. Experience: - Experience as a Business Analyst, preferably in a client service or retail environment. - Experience in the luxury goods industry is highly preferred. - Proven track record of successfully delivering business analysis projects that improved client service performance. - Demonstrated ability to work independently and manage projects from initiation to completion with minimal supervision. Skills: Hard Skills: - Proficiency in data analysis tools such as Excel, SQL, and Tableau (or similar data visualization software). - Experience with CRM systems (e.g., Salesforce) and contact center technologies. - Understanding of statistical analysis techniques. - Experience with business process mapping and optimization. Soft Skills: - Excellent communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels. - Strong analytical and problem-solving abilities, with a focus on delivering actionable insights. - Ability to work independently and as part of a team in a fast-paced, dynamic environment. - Strong organizational and time management skills, with the ability to manage multiple projects simultaneously. - Self-starter with a proactive approach to identifying and solving problems. - Critical Thinking - Problem Solving - Attention to Detail - Stakeholder Management - Initiative