Services Operation Excellence Intern

Job Description:

Intern - Services Operations (Digital Support & Technical Literacy) Department: Services Operations Location: Jakarta Employment Type: Internship 1. Position Summary The Services Operations Intern will support the team in managing digital service platforms and developing technical documentation. This role focuses on improving operational efficiency, standardizing processes, and strengthening product literacy through the creation and refinement of manuals and other technical content. 2. Key Responsibilities A. Digital Support Assist in managing digital service platforms such as service portals, ticketing tools, and knowledge bases. Perform data input, updates, and validation within service management systems. Conduct basic monitoring of system performance (service status, simple error logs). Prepare operational reports related to digital support activities. Escalate technical issues to the appropriate teams following established procedures. B. Technical Literacy & Documentation Support the creation, editing, and standardization of product manuals, SOPs, work instructions, and other technical documents. Translate technical information from engineering or product teams into user-friendly documentation. Develop simple technical education materials such as quick guides, FAQs, and troubleshooting sheets. Collect user feedback to improve documentation quality. Ensure consistency in documentation formatting, structure, and branding. C. Operational Support Assist with administrative tasks such as progress tracking, digital filing, and weekly/monthly reporting. Coordinate with engineering, product, customer service, and other internal teams. Support other operational tasks as needed within Services Operations. A. Education Active student (max. 8th semester, D3/D4/S1( in Engineering, Information Systems, Management, or a related field. Strong interest in digital services, technical documentation, and service operations. B. Skills & Competencies Strong technical writing skills (clear, structured, and detail-oriented). Ability to quickly learn and understand technical concepts. Proficient in Microsoft Office (Word, PowerPoint, Excel). High attention to detail and analytical thinking. Good communication and collaboration skills. Familiarity with collaboration tools (Teams, SharePoint, etc.) is a plus. Learning Opportunities The intern will gain hands-on experience in: Managing and operating digital service tools. Developing technical documentation and implementing standardization practices. Understanding service operations in a corporate environment. Cross-functional collaboration with engineering, product, and service teams. Applying best practices in service management and digital operations. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! EUR36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct