IT Desk Side Support - Internship

Job Description:

Requisition ID: 62611
ABOUT (COMPANY NAME) CORPORATION
(COMPANY NAME) Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including (COMPANY NAME), KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

The team you will be a part of

The Intern team supports department on a short term basis with undergraduate or graduate student status, typically based on the field of study. Gains exposure to projects and work in the organization.

This role in summary

Desk Side Support IT Technician will work closely with IT staff to improve collaboration and compute experiences across the enterprise. The right candidate will possess a blend of technical and interpersonal skill with a hunger for helping improve the process and productivity of their colleagues.
The person will also troubleshoot IT problems by person, by telephone, or via ServiceNow ticket in a timely and accurate fashion, and provide end-user assistance where required.
Considering the Company's transition to NewCo, we're looking for strong support in these areas:
* Collaboration Suite: assist users for any type of issues related to the change of the email account along with the access to Google documents, business related applications, etc.
* Cross-Collaboration: assist users in a hybrid collaboration environment to facilitate the collaboration with Arcelik colleagues. The priorities will be to assist and train users on the usage of Microsoft Teams (for chat and audio/video meetings), how to externally share online documents and other collaboration tools used on a daily basis

Your responsibilities will include

* Perform on-site analysis, diagnosis, and resolution of laptop problems for end users
* Install, configure and troubleshoot end user equipment, Chromebox Devices, presentation equipment, software, and other products in order to deliver required desktop service levels
* Collaborate with other GIT colleagues to ensure efficient operation of the organization's desktop computing environment
* Manage ServiceNow tickets with REQ/INC reported by the users
* Ensure the Audio/Video Devices are working properly in all meeting rooms
* If necessary, liaise with third-party support and PC equipment vendors

Minimum requirements

* High School diploma or equivalent
* Strong customer service orientation
* Proven analytical and problem-solving abilities
* Ability to effectively prioritize and execute tasks in a high-pressure environment
* Good written, oral, and interpersonal communication skills
* Highly self-motivated and directed
* Keen attention to detail
* Basic Knowledge of Gsuite and MS Office 365 is required
* Both Italian and English languages are required

What we offer

You can expect to gain so much more than a 6-month internship:
* great business exposure and hands-on experience
* full accountability of your own project
* constant support and interaction with our managers
* competitive reimbursement
* meal vouchers
* smart, open space and hi tech office environment
* the opportunity to work into the number one major appliance manufacturer in the world.

Sounds interesting?
Apply now!

Connect with us and learn more about (COMPANY NAME) Corporation
See what it's like to work at (COMPANY NAME) by visiting (COMPANY NAME) Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
At (COMPANY NAME) Corporation, we value and celebrate diversity. (COMPANY NAME) Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law