Customer Operations & Supply Chain Internship

Job Description:

About Barilla

At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we've blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.

Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world's top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.

Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.

Are you ready to add your unique flavor to our journey?

THE ROLE

Are you ready to step in?!

As Customer Operations & Supply Chain Intern (EDI & Order Management), you will support the Customer Service and Supply Chain teams in ensuring efficient order cycle execution and high service levels for our customers.

Working closely with cross-functional teams, you will contribute to managing order flows, monitoring performance, and resolving operational challenges in a dynamic FMCG environment. This internship offers a structured learning path to develop both analytical and operational capabilities within supply chain and customer service processes.

In particular, you will:
* Support the management of customer order cycles, including order entry, transmission (EDI and other tools), and delivery coordination.
* Assist in monitoring lead times from order acquisition to delivery, ensuring service level targets are met.
* Collaborate with internal teams (Sales, Logistics, Demand Planning) to ensure smooth order fulfillment and resolve daily operational issues.
* Support the management of promotions, ensuring correct logistics data and coordination with warehouses.
* Monitor service performance and contribute to identifying and solving delivery issues or stock shortages.
* Assist in handling customer complaints by analyzing root causes and supporting corrective actions.
* Support stock management activities in coordination with external warehouses.
* Help identify opportunities for process optimization and cost efficiency within distribution and logistics flows.
* Assist in managing exceptional situations such as order issues, product recalls, or delivery disruptions.

Through this internship, you will gain a 360° understanding of customer operations and supply chain execution, including order management, logistics coordination, and service performance monitoring within a complex FMCG organization.

WHO WE ARE LOOKING FOR

To apply for this position, check that you meet the following criteria:
* Recently graduated (or about to graduate) in Economics, Business, Engineering, or related fields.
* Fluent English and Italian (written and spoken).
* Strong interest in supply chain, logistics, and customer service operations.
* Analytical mindset with strong attention to detail.
* Proactive attitude, curiosity, and willingness to learn.
* Good communication and teamwork skills.

In addition, the following will be considered a plus:
* Previous internship or academic experience in logistics, operations, or customer service.

WHAT WE OFFER

* Competitive internship salary + relocation allowance.
* Personal tutoring and constant support from your team to develop your personal and business skills.
* First-hand experience working on live projects, as the fastest way to learn.
* Free access to our company canteen.
* Access to our onsite shop with discounted products.
* Flexible ways of working.
* A unique opportunity to look behind the scenes of the number one pasta company leader in the world!

Additional Information

* Location: Parma (Italy)
* Duration: 6 months
* Start Date: June 2026

What Else?
We are looking forward to welcoming you into the Barilla World!

At Barilla, we are committed to creating an inclusive and equitable workplace where diversity in all its forms is valued and embraced. Our employment policies and practices are designed to ensure equal employment opportunities for all, regardless of age, race, color, citizenship, faith, religion, creed, gender, sex, pregnancy, gender identity or characteristics of expression, sexual orientation, marital status, genetic information, medical condition, protected veteran status, disability, or any other characteristic protected by law. Our commitment to equal employment stems from our unwavering belief that it is not only the right thing to do, but it is also a fundamental driver of innovation and business success