Internship For Customer Service (CSD)

Job Description:

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
YOUR TASKS
* To support CSD initiatives, including process improvement, reporting and analytics, digitalization projects, documentation, training material preparation, project coordination, and user acceptance testing (UAT) activities for upcoming Unified Omni.
* The internship aims to provide hands-on exposure to CS transformation, technology adoption, and continuous improvement projects while increasing team productivity.
YOUR PROFILE
* Undergraduate student in Business Administration, Logistics & Supply Chain, Data Analytics, Information Systems, Computer Science, or related field.
* Strong analytical and problem-solving skills.
* Proficient in Microsoft Excel, PowerPoint and Microsoft 365 applications.
* Good communication skills in English.
* Detail-oriented and able to work independently.
* Knowledge of Power BI, Power Automate, SQL, or process improvement methodologies is an added advantage.
* Minimum internship duration of 3-6 months is preferred.
OUR OFFER
* Strong career support in an international environment
* Great culture and colleagues
* Multifarious benefit program