Fraud Intern - Operations (March/ April 2026 Intake)

Job Description:

Appeal & Escalation:
* Review & Investigate appeal cases for false positive account actions for Shopee Marketplace
* Acts as the first line of response against reported/escalated fraud & scam cases
* Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review
* Manage the fraud cases while balancing between customers' needs and the company's benefits
* Cooperate with different teams to monitor & analyze the data for fraud trends, and false positives through reinvestigations and participate in assisting the review team to form preventive measures

Candidate Requirements:

* Open for all final-year students of any major with a Bachelor's degree or higher
* Able to commence a full-time internship for a minimum of 3 months
* Detailed-oriented and able to solve problems efficiently in a dynamic working environment
* Good analytical skills and comfortable handling data
* Strong Microsoft Excel skills