Fraud Intern - Operations (January/ February 2026 Intake)

Descrizione del lavoro:

Appeal & Escalation:
* Review & Investigate appeal cases for false positive account actions for Shopee Marketplace
* Acts as the first line of response against reported/escalated fraud & scam cases.
* Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.
* Manage the fraud cases while balancing between customers' needs and the company's benefits.
* Cooperate with different teams to monitor & analyze the data for fraud trends, and false positives through reinvestigations and participate in assisting the review team to form preventive measures.

Buyer Review:
* Review a user-reported list of various fraud-related claims.
* Perform a front-end check to identify risky sellers.
* Conducts investigations on violations of our benefits/promotions.
* Work with stakeholders to identify & report new fraud trends or MO, system issues, from daily report investigation to initiating preventive measures

Requisiti del candidato:

* Open for all final-year students of any major with a Bachelor's degree or higher.
* Able to commence a full-time internship for a minimum of 3 months.
* Detailed-oriented and able to solve problems efficiently in a dynamic working environment.
* Good analytical skills and comfortable handling data.
* Strong Microsoft Excel skills.
* Having customer service experience is a plus