Intern - Customer Operations

Job Description:

Selangor, Malaysia

Job Family Group:Internship

Worker Type:Interns (Fixed Term) (Trainee)

Posting Start Date:January 14, 2026

Business Unit:

Experience Level: Experienced Professionals

Job Description:
Where do you fit in?

The Customer Operations Intern will work on strategic projects aimed at shaping the Customer Operations of the future. Interns will be assigned to a business challenge and grouped into teams of 3-4 members. Each team will receive guidance from a Customer Operations Lead/Mentor throughout the assignment.
The scope of the challenge may involve data, process, systems, people/culture, or a combination of these elements. Interns will analyze real-world operational dilemmas, propose recommendations, and deliver actionable insights to improve efficiency, customer experience or organisational competitiveness.

What's the role?

Key Responsibilities:
* Understand the assigned business problem/challenge in depth.
* Conduct external research to support hypotheses related to the challenge.
* Perform internal interviews and gather input from Customer Operations staff and partners.
* Analyze findings and prepare presentations on assigned topics.
* Ensure all reports and documentation are completed by the end of the assignment.

Dimensions:
* Support all businesses/OU under SBOKL.
* Scope includes Downstream Lubricants, Mobility, Fleet Solutions, Trading & Supply, Chemicals.

What we need from you?

Requirements (Skills & Experience):
* Currently pursuing a degree in Business Management, Finance, or related field.
* Has a minimum CGPA 3.0 and above
* Minimum 3 months of internship commitment. Start Date - April 2026
* Strong analytical, organizational, and problem-solving skills.
* Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Outlook).
* Excellent communication skills and ability to work collaboratively in a team environment.
* Proficient in English language (written and spoken).

Learning Opportunities:
* Exposure to corporate Customer Operations processes and challenges.
* Hands-on experience in solving real business problems through data-driven insights.
* Opportunity to present findings to senior leaders and gain visibility within the organization.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
* Progress as a person as we work on the energy transition together.
* Continuously grow the transferable skills you need to get ahead.
* Work at the forefront of technology, trends, and practices.
* Collaborate with experienced colleagues with unique expertise.
* Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
* Benefit from flexible working hours, and the possibility of remote/mobile working.
* Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
* Take advantage of paid parental leave, including for non-birthing parents.
* Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
* Grow as you progress through diverse career opportunities in national and
* international teams.
* Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell Business Operations (SBO) in Malaysia
Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment

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