Junior IT Analyst (1-Year Internship Program)

Job Description:

Key Responsibilities:
* Provide first-level IT support for hardware, software, and network-related issues
* Troubleshoot and resolve incidents involving computers, printers, and other IT equipment, escalating when necessary
* Set up and configure IT equipment for onboarding and offboarding processes
* Maintain IT asset records, support documentation, and operational reports
* Coordinate with Technical Operations, Infrastructure, and Security teams to resolve complex issues
* Support continuous improvement of helpdesk processes to enhance efficiency and user experience
* Assist in evaluating and implementing tools such as automation and self-service solutions

Candidate Requirements:

Qualifications:
* Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (open to fresh graduates or final-year students available for a 1-year program)
* Basic understanding of computer hardware, operating systems (Windows/Mac), and fundamental networking concepts (e.g., IP, LAN/Wi-Fi)
* Familiarity with Microsoft 365 and standard IT troubleshooting practices
* Good command of English (both written and spoken) for communication and technical documentation
* Strong problem-solving skills with a proactive and service-oriented mindset
* Ability to work effectively in a fast-paced, performance-driven environment
* Detail-oriented, well-organized, and capable of managing multiple tasks within defined timelines
* Prior internship experience in IT support or related technical projects will be an advantage