Supply Chain & Customer Services Trainee - Sodastream Iberia

Job Description:

Overview

As a Supply Chain & Customer Services Trainee at Sodastream Iberia, you will provide operational and analytical support to the Customer Service, Customer Care, Supply Chain, and Demand Planning teams.
This is a learning-focused role with no end-to-end ownership or final decision-making responsibility.
The objective is for the trainee to gain hands-on exposure to Sodastream's operations by supporting order follow-up, reporting, and coordination activities, always under the supervision of senior team members.

Responsibilities

Customer Service & Operations Support
* Supporting the follow-up of B2B and DTC customer orders and delivery status.
* Assisting in monitoring operational incidents, delays, and service performance.
* Supporting daily coordination with Customer Service, Supply Chain, Logistics teams, and 3PL partners.
Customer Care Support
* Supporting Customer Care activities (calls, emails, and tickets) under supervision.
* Assisting with basic tracking of:
* Ticket backlog
* Response times
* Basic customer service KPIs
* Supporting internal routing and follow-up of simple customer issues.
Demand Planning Support (non-decisional)
* Supporting Demand Planning activities, without ownership of the forecast, including:
* Updating demand planning files and trackers
* Preparing data for demand review meetings
* Performing basic analysis of demand vs actuals, under supervision
Reporting & Operational Tracking
* Preparing and maintaining operational reports, including:
* Order backlog
* Delivery performance
* OTIF and service KPIs
* Incident, complaint, and returns tracking
* Supporting the preparation of information for internal operational reviews.
Logistics Cost Support
* Supporting preliminary checks of 3PL logistics invoices, limited to:
* Basic data validation
* Comparison against agreed services and rates
* Identification of potential discrepancies for review by the responsible team
Support to Assigned Customers (advanced learning phase)
* After an initial learning and training period, the trainee may progressively support the operational follow-up of a limited portfolio of low-complexity customers, always under supervision, including:
* Order and delivery follow-up
* Internal coordination to resolve simple issues
* Support in basic service-level reporting for those customers
* Mandatory escalation of any relevant issue to the senior team.

Qualifications

Who we're looking for
* University degree completed or in progress in Supply Chain, Business, Logistics, Engineering, or a related field.
* Strong interest in operations, supply chain, and customer experience.
* Good analytical skills and attention to detail.
* Basic knowledge of Excel and reporting tools.
* Organized, proactive, and eager to learn in a team environment.
* Good communication skills.
Fluent Spanish and English required; Portuguese is a plus.

Customer Service & Operations Support
* Supporting the follow-up of B2B and DTC customer orders and delivery status.
* Assisting in monitoring operational incidents, delays, and service performance.
* Supporting daily coordination with Customer Service, Supply Chain, Logistics teams, and 3PL partners.
Customer Care Support
* Supporting Customer Care activities (calls, emails, and tickets) under supervision.
* Assisting with basic tracking of:
* Ticket backlog
* Response times
* Basic customer service KPIs
* Supporting internal routing and follow-up of simple customer issues.
Demand Planning Support (non-decisional)
* Supporting Demand Planning activities, without ownership of the forecast, including:
* Updating demand planning files and trackers
* Preparing data for demand review meetings
* Performing basic analysis of demand vs actuals, under supervision
Reporting & Operational Tracking
* Preparing and maintaining operational reports, including:
* Order backlog
* Delivery performance
* OTIF and service KPIs
* Incident, complaint, and returns tracking
* Supporting the preparation of information for internal operational reviews.
Logistics Cost Support
* Supporting preliminary checks of 3PL logistics invoices, limited to:
* Basic data validation
* Comparison against agreed services and rates
* Identification of potential discrepancies for review by the responsible team
Support to Assigned Customers (advanced learning phase)
* After an initial learning and training period, the trainee may progressively support the operational follow-up of a limited portfolio of low-complexity customers, always under supervision, including:
* Order and delivery follow-up
* Internal coordination to resolve simple issues
* Support in basic service-level reporting for those customers
* Mandatory escalation of any relevant issue to the senior team

Candidate Requirements:

Who we're looking for
* University degree completed or in progress in Supply Chain, Business, Logistics, Engineering, or a related field.
* Strong interest in operations, supply chain, and customer experience.
* Good analytical skills and attention to detail.
* Basic knowledge of Excel and reporting tools.
* Organized, proactive, and eager to learn in a team environment.
* Good communication skills.
Fluent Spanish and English required; Portuguese is a plus