Product Technical Support (AI Engineer) Junior Associate Consultant

Job Description:

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Department Overview

Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service, with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ).

Mercedes-Benz USA Product Technical Support Junior Associate Consultant (JAC) Overview and Responsibilities The JAC will be embedded within the Product Technical Support (PTS) team and interface with the engineers. Here the JAC will assist with technical documentation, training, and issue mitigation for the products and services MBUSA provides its dealers and customers. Primary responsibilities of the JAC:

* Assisting the MBUSA service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market
* Participating in component level tear down and root cause analysis
* Interfacing with the other business units of MBUSA on PTS's behalf in conjunction with the engineers in order to support our dealers and products
* Creation of AI Bots utilizing Copilot

Qualifikationen

Required Qualifications:
* Students who are currently enrolled in a Bachelors or Master's program or have graduated no more than 12 months prior to internship start date.
* Available from April 2026 to October 2026
* Hybrid in-person schedule, up to 28 hours maximum per week
* Proof of Proficiency (Portfolio, Recommendation Letters, etc.)

Preferred Skillset:
* Proof of Proficiency (Portfolio, Recommendation Letters, etc.)

* Working level aptitude with Microsoft Office suite (Word, Excel, Powerpoint) and Copilot
* Strong technical mindset, automotive based diagnostics experience preferred
* Experience in Python, Copilot, and Power Automate
* Experience in constructing and teaching bots within Copilot
* Database and data management skills, reporting, and interpretation

* Strong oral and written communication skills specifically with respect to technical writing

EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law