Information Technology Student Intern - Non-Clinical

Job Description:

Job Description:This position supports a department or functional area by performing assigned tasks and assisting with projects, providing the intern with hands-on exposure to the business function. The role is designed to help the intern develop foundational knowledge and skills relevant to the support specialty area.
The intern will learn to deploy, support, maintain, and troubleshoot computers and other end-user devices. This position provides exposure to a subset of the overall responsibilities within the support function and requires additional guidance and training to achieve full proficiency.
The role operates under the supervision and direction of higher-level technical professionals, including Associate, Staff, Senior, and Consultant-level team members.
Job Details
* Unit Location 100% Onsite Home Care South Jordan as a base location. Occasional support Downtown SLC.
* Shift Details:Full time Mon-Friday 8-5
* Benefits Eligible: No

This opportunity is ideal for anyone looking to start their career in computer and technical support. The role is well-suited for individuals who are post-high school (or equivalent) and interested in hands-on technical work.

This role provides foundational experience for those pursuing a career in IT, desktop support, or technical services and does not require prior professional experience-just a strong interest in technology and a willingness to learn.
Candidates will gain experience with:
* Troubleshooting computers and devices
* Building and configuring hardware
* Deploying and setting up equipment
* Learning basic IT support processes and tools

Essential Functions
* Under the direction of team members, they learn to resolve minor computer issues.
* Adequately documents notes and resolution to issues in ITIL ticketing system.
* Updates support staff regularly on the status of projects, incidents, service requests.
* Responds to messages according to priority schedule.
* Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes.
* Under the direction of team members, implements enterprise defined security policies (hardware and software).
* Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
* Gains knowledge of the department's / facility's functions.
* Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility.
* Performs other duties as assigned.

Skills
* Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
* Strong written and oral communication skills and the ability to present ideas in user-friendly language.
* Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
* Strong customer service orientation with keen attention to detail.

Qualifications
* High School Diploma or equivalent required.
* Strong research, organizational and analytical skills as well as the ability to teach users.
* Demonstrated ability to solve problems in a graceful and sensitive manner.
* Ability to successfully function in a fast paced, service-oriented environment.
* Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
* Experience in a role requiring effective verbal, written and interpersonal communication skills.

Preferred:
* Students in Information Systems or related field and/or equivalent work experience.
Physical Requirements
* Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.
* Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
* Ascend and descend stairs or ladders to service IT equipment needs.
* Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.
* Raise or lower an object from one level to another.
* Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
* See and read computer monitors and documents.
* Transport oneself from place to place.

Location:Key Bank Tower

Work City:Salt Lake City

Work State:Utah

Scheduled Weekly Hours:40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.42 - $24.38

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice