Account Management FMCG GRKA Project Intern (E-Commerce) - 2026 Start (BS/MS)

Job Description:

In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. As a account management intern, you will support the growth and day-to-day management of merchants in the FMCG category on TikTok Shop. You will work closely with line managers and cross-functional teams to ensure smooth operations and drive merchants performance. This role offers hands-on experience in merchant management, data analysis, and e-commerce operations in a fast-paced environment, helping you build a strong foundation for your future career. The FMCG GRKA team manages a concentrated portfolio of Global and Regional Key Accounts, with a major business focus on HBPC (Home, Beauty & Personal Care) and MKB (Moms, Kids & Babies). The team works closely with commercial, campaign, platform, and cross-functional teams to drive account growth, operational excellence, and business execution for strategic partners. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities: - Manage and grow a portfolio of key accounts of HBPC & MKB, owning their day-to-day performance and development - Analyze merchant performance (traffic, conversion, AOV, GMV) to identify gaps and drive actionable improvements - Drive merchant participation and execution in campaigns, ensuring readiness and maximizing sales impact - Work closely with merchants to optimize assortment, pricing, and content (livestream & short video) to improve conversion - Identify and scale high-potential merchants, building repeatable growth cases across the portfolio - Coordinate with cross-functional teams (Campaign, Ads, etc.) to resolve issues and unlock merchant growth - Maintain accurate merchant data and ensure timely communication of platform updates, policies, and initiatives

Candidate Requirements:

Minimum Qualifications: - Actively enrolled university student - Strong analytical and logical thinking mindset - Comfortable working with data (Excel/Google Sheets is a must) - Good communication and stakeholder management skills - Proactive, responsible, and able to manage multiple tasks under deadlines Preferred Qualification: - Interest in E-commerce, especially Health, Beauty, Personal Care and Moms & Baby category is a plus - Ability to follow structured processes while identifying improvement opportunities - Data-driven thinking with attention to details - Ownership mindset (proactive follow-up, not waiting to be pushed) - Willingness to learn fast and adapt in a fast-paced environment If you have any questions, please reach out to us at apac-earlycareers@tiktok.com