Medical Customer Care Advisor

Job Description:

What you'll be doing: Medical Customer Care Advisor: Interacts with customers in need of assistance, in Belgium and abroad with a sense of urgency, demonstrating empathy and providing ongoing support through added-value services Implements the appropriate means necessary for the service and coordinates the assistance operations 0ffers the best solutions to our customers by mobilizing the networks and teams of experts to ensure an end-to-end solution Finds customer centric solutions and has appetite for digital What you'll bring: Behavioural skills Customer centricity (Level 4) Listening & communicating (Level 4) Decision & execution (Level 4) Agility & ability to learn (Level 4) Empathy (Level 4) Stress resistance Autonomous work skills Ponctuality Technical skills Customer needs analysis (Level 4) Language knowledge: FR-DU-ENG Digital agility & tools (Level 4) Assistance knowledge (Level 4) Service delivery (Level 4) Case management (Level 4) What we offer: At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)