Manager, Product Delivery

Job Description:

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Delivery

Who is Mastercard
Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

About Mastercard Academy
For over 30 years, Mastercard Academy has been at the forefront of learning and development in the payments industry. We empower our customers and partners with the knowledge, skills, and insights they need to thrive-through open courses, live events, customer-specific training, and a rich library of resources.

The Role: Training Manager
We are looking for a highly motivated and experienced Training Consultant to join our team. The successful candidate will lead the design, development, and commercialisation of best-in-class training solutions for our customers, delivered through both face-to-face and virtual formats in close collaboration with the Academy faculty.
This role brings strong Learning & Development expertise to elevate the quality and effectiveness of training offerings, while also driving business development across select markets in the region. The role holder will ensure that training design and delivery approaches consistently deliver strong learning outcomes and an exceptional customer experience.
Success in this role requires the ability to manage and influence a diverse range of internal and external stakeholders through a consultative, client-focused approach. A collaborative mindset, strong commercial acumen, and the ability to operate in a matrix environment are essential. Some travel within the region will be required.
If you are passionate about education, payments, and technology-and about creating meaningful, high-impact learning journeys-this role is for you.

What You'll Do
* Lead the development and delivery of both new and existing Academy programmes, continuously enhancing effectiveness through instructional design best practices, interactive learning elements, and systematic post-delivery feedback analysis.
* Collaborate closely with internal stakeholders and Academy faculty to design, develop, and implement high-quality training materials, ensuring consistency, accuracy, and alignment with Academy standards.
* Own and proactively drive the sales process for assigned Academy training solutions, engaging both internal and external clients through a consultative, client-centric approach.
* Identify and realise new revenue opportunities by targeting untapped customer segments, developing innovative training programmes, and expanding reach across both face-to-face and virtual delivery formats.
* Contribute to business development and thought leadership initiatives to increase visibility and positioning of the Academy across the organisation and the broader ecosystem.
* Strengthen engagement with internal and external stakeholders, positioning the Academy as a trusted partner and leading provider of education and training within the payments industry.

Responsibilities may evolve over time in line with business priorities and organisational needs.

What You Bring
The ideal candidate is passionate about learning, customer engagement and experience, a team-player with a positive can-do attitude and customer focus, knowledgeable and passionate about the payments industry.

The key skills and experience we are looking for within a successful candidate include:

* Good understanding of the payments ecosystem and experience working with a range of payments industry stakeholders in a customer-facing role, with a solid understanding of client needs and commercial dynamics.
* Proven ability to manage and influence stakeholders at multiple levels, navigating complex environments and driving alignment through a consultative approach.
* Strong Learning & Development expertise, with a track record in designing and delivering high-impact training solutions using instructional design best practices across in-person and virtual formats.
* Project management skills, with the ability to manage multiple priorities and deliver to timelines and budget.
* Commercial acumen, with experience supporting or driving sales processes and identifying growth opportunities.
* Customer-centric mindset, combined with excellent written and verbal communication skills.
* Analytical and structured, with strong organisational skills and attention to detail.
* Solid working knowledge of Microsoft Office.
* Fluency in English and French is required; advanced proficiency in two additional Western European languages is a strong plus

Why Join Us?
At Mastercard, you'll be part of a diverse, inclusive, and forward-thinking team that's shaping the future of learning in the payments industry. You'll gain exposure to a wide range of business areas and have the opportunity to grow your skills in a global environment.
Ready to create learning experiences that make a difference?
Apply now and help us build the future of education at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines