Aftersales Readiness Supervisor - São Caetano do Sul/SP

Job Description:

Job Description
Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)
The Aftersales Program Readiness Supervisor plays a strategic and highly collaborative role that spans multiple functions and regions. This position requires strong leadership, creativity, initiative, and exceptional communication skills. The supervisor will lead a team of engineers and provide both operational and strategic support to business partners and Customer Care & Aftersales organizations.

The APRM team is accountable for the planning, coordination, and delivery of all Aftersales program requirements - including Owner Manuals, Service Instructions, Diagnostic Software, Special Tools, and other critical service readiness elements-to ensure full availability at vehicle launch.

Key Job Responsibilities:
* Lead and develop a multifunctional engineering team, serving as the primary Aftersales focal point for new program development in the South America region.
* Support Product Teams and Aftersales stakeholders by delivering accurate, high-quality, and timely responses to technical and service-related inquiries.
* Coordinate cross-regional integration and communication, ensuring seamless collaboration between global development teams and Aftersales organizations in South American markets.
* Monitor and manage the development of Aftersales deliverables, ensuring alignment with timing, quality, and content expectations defined in the Global Vehicle Development Process (GVDP).
* Create and maintain program scorecards and status reports, providing clear visibility of risk, timing, and readiness to leadership teams.
* Guide teams through execution and decision-making processes, facilitating alignment, issue resolution, and collaborative problem-solving across multifunctional groups.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS:
* Bachelor's degree in Engineering
* Advanced or Fluent English (written and verbal)
* Proficiency in project management tools and methodologies
* Experience working in cross-cultural and cross-regional environments.
* Analytical and problem-solving skills, with the ability to anticipate risks and drive mitigation plans

KEY COMPETENCIES:
* Passion for Product & Customer Focus
* Problem solving and analytic capabilities
* Flexibility & Adaptability
* Deal with ambiguity
* Excellent communication skills (verbal and written)
* Organizational agility

Desired:
* Spanish communication
* Knowledge of Global Aftersales Engineering functions, deliverables, and operation
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