Customer Experience Coordinator

Job Description:

Location(s): São Paulo

Job Schedule: Full time

Education Requirement: Education in Engineering, Business Administration, Marketing, or related fields

Come Drive Innovation with Us!

We are currently looking for a Customer Experience Coordinator to join our team in São Paulo.
Customer Experience Coordinator to strengthen process
development across our dealer network and to lead the integration
of digital journeys for a seamless, multi-channel customer
experience. This role is pivotal in driving customer-centric
transformation and ensuring that our operations align with evolving
market expectations.

A Day in the Life:     

* Understand and design new customer journeys for emerging
customer segments;
* Develop, implement, and optimize customer experience processes
within the dealer network;
* Lead initiatives that integrate physical and digital customer
journeys, ensuring a consistent and unified brand experience across all touchpoints;
* Support markets managing the dealer quality programs with focus on customer experience, operational efficiency and business result;
* Collaborate with cross-functional teams to identify opportunities
for innovation and process improvement;
* Support strategic projects that enhance customer engagement
and loyalty;
* Operate effectively in an ambiguous, complex, and dynamic
environment, demonstrating adaptability and resilience.

Who We're Looking for:  

Required: 

* Education in Engineering, Business Administration, Marketing, or related fields;
* Fluent English;
* Advanced Spanish;
* Experience in quality frameworks and continuous improvement in customer experience;
* Experience with customer journey management and mapping;

Desired: 

* Green Belt certification.

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.                                                                            

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.  

Nissan hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. 

By applying for the advertised position, candidates acknowledge that Nissan and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.  By applying for this position, you are consenting to this check. 

NISSAN FOR EVERYONE  
People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.  

Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion. 

THIS IS NISSAN:  

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa  São Paulo São Paulo Brazil