Bank Executive Trainee - Customer Experience

Job Description:

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* Monitor QMS report, average waiting, average serving time at all branches * Collect monthly reports from all relevant stakeholders * Tracking customer feedback across online and offline channels, devices, and touchpoints on daily basis * Register and keep record of Bank's SPIs * Facilitate CE related circulation/communication * Developing/gather ECES & ICES surveys * Assist branch/department all Customer Experience related issue * Responsible for other task that may assign from line manager from time to time

Candidate Requirements:

* Graduated/Under Graduate - Bachelor's Degree in Business Management/Banking/Finance/Economics or equivalent in related field. * Good command of English * Computing knowledge & skills * Energetic, positive thinking & learning attitude * Strong passion and high commitment * Experience is not required