Customer Success Manager

Job Description:

Customer Success Manager

Account Management, Sales & Account Management
in Santiago, Chile
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About the Role
The Scaled customer success manager role is a great opportunity to demonstrate your analytics and commercial skills for the assigned territory. This role focuses on post-sales of Small-to-Mid Sized Business, finding scalable ways of helping our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes.
Scaled Coordinators are critical to retaining our huge accounts base, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.
What You'll Do:
* Lead scalable growth for Small-to Mid Sized restaurant segment, design and execute growth strategy aligned to territory needs.
* Achieve revenue growth targets for the Small-to-Mid Sized restaurant segment, upsell new product features and ensure high retention by driving mutual business value.
* Be the owner of the budget of the segment, make it more efficient and achieve the revenue targets.
* Set, track and report on performance metrics of the Small-to-Mid Sized restaurant segment to internal teams.
* Be the voice of the Small-to-mid Sized restaurants to internal stakeholders - translate their needs and advocate on their behalf.
Basic Qualifications
* 1-3 years professional experience, ideally in a similar commercial/analytic function
* Confident in making data-led decisions and using sound business judgment
* Must have very strong analytical skills and business sense
---- Preferred Qualifications ----
* Fluency in Spanish and Business English
* Advanced Excel Skills
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
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