Project Administrator, Client Enrollment & Compliance Supervisor

Job Description:

Company:
Marsh

Description:

We are seeking a talented individual to join Marsh. This role will be based in Bogotá, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Project Risk Project Administrator Supervisor is a dual role which includes providing day-to-day coaching for managers and non-managers to ensure a productive and engaged team including managing resource planning and monitoring workflows; additionally, the role includes project administration. He or she builds relationships with internal and external business partners, working alongside business leaders to provide centralized servicing with transparency and accountability across the client delivery lifecycle.
We are Marsh McLennan, an innovative company providing 150 years of knowledge and experience in the areas of risk, people and strategy. We help our clients navigate the complexity, unfolding new possibilities in the most pressing issues of our time.
We will count on you to:
* Supervise a team of Project Administrators to ensure expectations are met.
* Effectively coach and develop team members to help achieve goals including oversite of established process, accuracy and timely delivery of client support work.
* Build effective relationships with external partners outside of the Bogota site to provide service delivery excellence when supporting our clients, including leading and/or participating in stakeholder engagement sessions.
* Contribute and oversee process improvement efforts to increase efficiency
* Manage staffing capacity to maintain adequate staffing and build talent.
* Actively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully integrated into production.
* Ensure a high level of client satisfaction by leading team to deliver high quality client service activities.
* Follow all Marsh compliance, professional and transparency standards.
* Serve as the primary client contact on specific accounts by responding to inquiries, coordinating with front office teams, and managing contractor compliance and enrollment processes.
* Enhance Marsh's success by optimizing contractor satisfaction, maintaining productivity standards, and managing strong relationships with carriers.
* Oversee the full contractor lifecycle on projects, including enrollment, compliance monitoring, report issuance, and timely closeout as work concludes.

What you need to have:
* Preferred Education: Bachelor's Degree
* Minimum Experience: 5+ years of experience managing teams, 3+ in insurance, financial, or professional services.
* Language Requirements: Must be fluent in English (spoken and written), only CV's in English will be considered.
* Very good knowledge of MS Word, Excel, PowerPoint, and Outlook
What makes you stand out?
* Experience in managing people and teams
* Strong communication skills working with leaders across all levels, effective verbal and written communication is key
* Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines
* Managerial aptitude including strong desire to coach, mentor and develop the team you are supervising
* Adaptability to the fast-paced and dynamic working environment as needed to support the needs of the business
Why join our team:
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk es una compañía de Marsh (NYSE: MRSH), un líder global en riesgo, reaseguros y capital, personas e inversiones, y consultoría de gestión, y asesora a clientes en 130 países. Con ingresos anuales de más de $27 000 millones y más de 95 000 colegas, Marsh ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información sobre Marsh Risk, visite marsh.com o síganos en LinkedIn y X.

Marsh se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona