Collections Junior Specialist

Job Description:

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Collections Junior Specialist at Infobip, you will be in the Order to Cash part of the team, which handles monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns while collaborating with various internal teams.

Key responsibilities:
* Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
* Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments
* Actively maintaining customer base of minimum 300 C/B Segment Customer
* In-Depth knowledge of collection procedure and implementation within her/his customer portfolio
* Actively managing doubtful debt and write-offs, and LPC Calculations
* Management of Customer Collections Master Data In Salesforce
* Accurate tagging of customers and invoicing in Tesorio (Collections Tool).
* Internal Stakeholder Management
* Internal/External escalations
* Dispute Management

More about you:
* Advanced English and Portuguese is required for this role.
* Experience in communicating with clients via email, phone and online meetings.
* Bachelors degree on Accounting or Finances (plus)
* Great communication skills with internal and external stakeholders
* Knowledge in collections and Billing management.
* Knowledge of MS Office tools - especially Excel
* Demonstrated ability to work both independently and as part of a team.
* Enthusiasm for learning and adapting to new challenges.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity