Collections Specialist - Hybrid New Cairo

Job Description:

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Collections Specialist - Hybrid New Cairo!
We are looking for someone with extensive knowledge and understanding of entire CTC process with expertise in managing a team of AR and AP analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in AR and AP.

Responsibilities
* Own the end-to-end F&A process with minimum supervision
* Execution of internal controls in accordance with clients
* Manage Client and Process independently and with minimum supervision
* Should be able to speak to the clients to discuss the input and resolve any queries for disputes
* Reporting - Monthly / Weekly / Daily and Dashboard preparation, review backlog and cycle time reports to improve process flow times
* Actively manage the business continuity plans for the process
* Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
* Continuous coaching and developing Assistant Managers & Management Trainees: hire, assess, and document performance
* Support team priorities and initiatives and effectively manage workload
* Team management & negotiation skills. Must have a Problem-solving attitude
* Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
* Confirm that proper escalation procedures are followed according to established business practices
* Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership

Requirements:
* Prior work experience - Manager experience
* Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training
* Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook
* Excellent communication, presentation skills, client management skills
* Relevant AP/AR domain experience
* Language level: Arabic C2, English C1
* Ability to help team members in problem area
* Decision taking ability under tight deadlines
* Ability to handle varied volumes of workloads and to meet targets and deadlines on time

Why join Genpact?
* Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
* Make an impact - Drive change for global enterprises and solve business challenges that matter
* Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
* Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
* Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

As an Equal Opportunity Employer - we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed