Teamhead Customer Service Central Europe

Job Description:

Stellenbeschreibung

Your mission

* Development and leadership of the assigned Customer Service Team
* Promote a high-performance culture by communicating and monitoring clear expectations
* Implement and continually optimize Customer Service processes
* Ensure highest quality in orderbook management by monitoring the whole process from order to invoice
* Central contact for Sales and other departments for the specific account group.Your talent

* Proven positive track record in customer service management
* Excellent leadership, organizational and decision-making abilities
* Ability to motivate and mentor others and to set priorities for the team
* Strong strategic, analytical mindset and a hands-on mentality
* Extensive knowledge of MS Office environment (Excel, PowerPoint, Word)
* German and English business fluentOur principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

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