Engineer Technical Support (m/f/d) - Korean fluency

Job Description:

Position Summary
Bring big ideas to life.

Making the future more fascinating. Let people participate. Developing products that enable us to do things we never thought possible. That's what most people want.

You can make it happen - as a member of the Samsung Community. History is being written here. Join us in adding the next chapter.

We look forward to receiving your application via our online portal.

For our business unit Service we are looking for a committed and motivated person as
Engineer Technical Support (m/f/d) - Korean fluency
Location: Eschborn
Contract Position During Maternity Leave Replacement until December 31, 2026

Role and Responsibilities

* Close collaboration with technicians from our authorized service partners to identify early failures of new household appliances.
* Independent handling of identified issues.
* Analysis of hardware and software causes and coordination of solutions with relevant stakeholders.
* Creation of weekly reports on activities, problems, and technical assessments.
* Monitoring of product failure rates during the early market phase.
* Leading weekly calls with internal engineering teams and providing ad-hoc feedback on current topics.
* Support during factory and engineering visits in Germany to review activities and findings.
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Skills and Qualifications

* Completed technical training or equivalent qualification.
* Several years of experience in the repair of household appliances or in quality assurance.
* Excellent language skills in Korean and English.
* Proficient in using common PC tools.
* Strong communication skills, team spirit, and a sense of responsibility.
* Independent, customer-oriented work approach.

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