Corporate Trust Operations Specialist

Job Description:

Overview:
Provides operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.

Primary Responsibilities:
* Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record.
* Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.
* Research and resolve operational and/or calculation discrepancies in response from bondholders and business partners.
* Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.
* Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships.
* Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.
* Communicate with bondholders and business partners in response to their inquiries.
* Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.
* Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
* Promote an environment that supports belonging and reflects the M&T Bank brand.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Complete other related duties as assigned.

Education and Experience Required:
* Associate's degree or equivalent work experience
* 2+ years' relevant experience

Education and Experience Preferred:
* Bachelor's degree or financial services internship
* Financial services experience
* Securities knowledge
* Ability to work under time constraints while maintaining accuracy
* Strong analytical skills
* Strong problem- solving skills
* Strong written and verbal communication skills
* Detail-oriented
* Strong organizational skills
* Ability to partner with various stakeholders
* Strong interpersonal skills with ability to set examples for others

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Wilmington, Delaware, United States of America