Sales Support Specialist - Retail Customer Care - Arabic

Job Description:

As Steve Jobs said in 1997 when introducing the Apple Store Online: "We make amazing products. We should have an amazing purchasing experience." Twenty-eight years on, the Apple Store Online is one of the world's biggest and most successful e-commerce sites. Our global mission is to bring a seamless, high-quality, digital retail experience to all of our customers. In Retail Customer Care (RCC), our team is able to bring this experience to life. Do you love selling by providing a world class sales experience? At Apple this is what we expect from our teams. Our teams delight in enriching customer lives, helping dreamers become doers and to expand human potential. Simply put, to do the best work of our lives.
As a Sales Specialist, you're the one who assists customers to allow then to maximise their product purchase capabilities. Your day is filled with a range of focused sales support for customers who contact you seeking your assistance. When a customer needs your expertise, you quickly assess their requirements using the Customer Engagement Model & knowledge of current Apple processes. By helping Apple build strong relationships with customers, you are instrumental to our success.
Fluent English and Saudi Arabic required with excellent written and oral communication skills in both English and Saudi Arabic. Minimum 3 years of proven track record of success and high performance in technology and business solutions sales or equivalent. Experience working in contact centre environments, and/or in a customer facing sales.
Strong presentation skills to confidently present solutions to customers. Strong technical skills, particularly on Apple products, mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, challenges, and industries Ability to maintain composure and deliver exceptional customer experiences in any environment, energised by personal interaction. Flexibility to rotate through different sales specialities and support other RCC departments as needed. As this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required. Comfortable working with leadership to provide programmatic and tool improvement ideas. Bachelor's degree preferred, or equivalent experience