Health Club Host/Hostess

Job Description:

The Role…
At Soho House, a Health Club Host is the face of the fitness and Spa area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment
Your main responsibility is a blend of hospitality and operational support - helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.
What we are looking for...
A successful Health Club Host for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
Main duties…
* Greeting Soho House Members and Hotel Guests at HC or Club Reception Desk;
* Controlling flows - ensuring safe practices of Members and Guests;
* Responsible for procedures related to opening and closing of the departments;
* Accounting of bill payments, via Book4Time;
* Scheduling personal training and treatments sessions in Book4Time and subsequently communicating to trainer that sessions are scheduled;
* Ensure cleanliness of departments, changing rooms, and group training studios on daily basis;
* Ensure clean towels are stocked - inside changing room and 3x3 outside each changing room;
* Transportation of dirty towels and trash from the changing room(s);
* Restocking of amenities changing room(s);
* Reporting of any defects in changing room(s) and/or in the Gym;
* Vacuum, sweep, and mop daily;
* Sanitization of equipment;
* Understanding and knowledge of property amenities and services;
* Assisting guests as needed;
* Performs other duties as assigned by supervisor/manager.
Requirements…
* Minimum of 2+ years' experience in similar capacity
* Flexible schedule
* Capability to stand for many hours
* Detail & Service Oriented
* Experience in reception or office management
* Ability to multitask and work in a fast paced environment
* English language is a must.
Benefits:
* RAL: EUR 23.740,00
* Staff Canteen
* Soho Friends Membership
* Monthly Staff Screenings & Staff Gym Classes
* 50% Discount on Cowshed Spa
* 50% F&B Discount
* Global Benefits: Any Bedroom, Any House, EUR 100 per night
* 50% Discount Public Restaurants
* Birthday Gift: 1 day OFF + Voucher
* House Hero and Introduce a Star Program
* Corporate Benefits (access discounts platform)