Customer Services/Omnichannel Operations Transformation - Manager

Job Description:

Line of ServiceAdvisory

Industry/SectorIMA X-Sector

SpecialismOperations

Management LevelManager

Job Description & SummaryA career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at (COMPANY NAME) needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the (COMPANY NAME) Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. (COMPANY NAME) Professional skills and responsibilities for this management level include but are not limited to:

* Develop new skills outside of comfort zone.
* Act to resolve issues which prevent the team working effectively.
* Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
* Analyse complex ideas or proposals and build a range of meaningful recommendations.
* Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
* Address sub-standard work or work that does not meet firm's/client's expectations.
* Use data and insights to inform conclusions and support decision-making.
* Develop a point of view on key global trends, and how they impact clients.
* Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
* Simplify complex messages, highlighting and summarising key points.
* Uphold the firm's code of ethics and business conduct.

Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date