System Support Engineer

Job Description:

The Data Tooling team provides essential internal tools to help everyone at the BBC make informed data decisions. One of our responsibilities is the support and maintenance of our self-hosted instance of Tableau, used widely across the organisation for the visualisation of audience behaviour. We are seeking a Service Support engineer to balance technical maintenance and enhancements with operational user-facing support.

Key Responsibilities

- Administer and maintain the Tableau Server in production, ensuring reliability, security and performance.
- Work with other support engineers to manage live incidents, diagnose issues and restore service.
- Support Tableau Server optimisation and deployment
- Work directly with users and stakeholders, handling ad-hoc requests to optimise workbooks and dashboards by being their first line of support
- Manage the AWS Windows Server environments and ensure seamless Tableau integration with connected AWS services.
- Monitor server & application health, automate routine admin tasks, and troubleshoot system issues.
- Work with the team to identify, prioritise & deliver initiatives aimed at optimising the Tableau service.

Required Skills

- Experience working with and developing on AWS services such as EC2, IAM roles, VPC and elastic load balancers.
- Confident using AWS CLI and CDK.
- Experience with the management of Windows and Linux operating systems (Powershell, bash, zsh)
- Experience with using Tableau or a desire to upskill
- Strong collaborator - experience working in multidisciplinary teams to deliver outcomes.
- Experience managing stakeholders

Desired Skills

- Experience in using and creating scripts for the automation of regular tasks
- Familiar with tools such as Jira and Confluence

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