System Support Engineer

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

* Providing support in the form of procedural documentation.
* Identifying hardware and software solutions for Mac, PC, iOS and Android devices.
* Troubleshooting technical issues.
* Resolving network issues.
* Installing and configuring hardware and software.
* Speaking to onsite and remote customers to quickly get to the root of their problem.
* Providing timely and accurate customer feedback.
* Talking customers through a series of actions to resolve a problem.
* Following up with clients to ensure the problem is resolved.
* Replacing or repairing the necessary parts.
* Supporting the roll-out of new applications.
* Managing multiple cases at one time.
* Respond to service issues and requests in a timely manner.
* Maintain detailed records and logs for work orders, incidents, risk assessments, and maintenance activities.
* Liaising with internal and external technical teams through to request resolution.
* Promote a culture of health, safety, and risk management in accordance with JLL and client standards.

Qualifications and Experience

* IT related bachelor degree.
* Understanding of IT hardware (servers, network devices, storage systems).
* Familiarity with DCIM tools (such as ServiceNow), and incident management/ticketing platforms.
* Strong organizational skills with meticulous attention to detail and process compliance.
* Excellent English communication skills for coordinating with vendors, technical teams, and client stakeholders.
* Ability to work in a high-pressure.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

Location:
On-site -Ciudad de Mexico,MEX

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL