Tecnico de servicio I

Job Description:

posicion para Monterrey - Tamaulipas - Coahuila
Level Description
'Technician' Leveling Guide consists of jobs that accomplish work through a specialized knowledge or skills gained through a combination of vocational education, training, apprenticeship (craft, skilled and semi-skilled), and experience. This career stream will be most commonly applied to manufacturing technician job profiles.

Market Summary
Provides problem resolution and technical assistance to customers.

Impact
* Applies developing, but not fully functioning, technical knowledge, as well as equipment, systems, controls, procedures, and/or essential regulations for assigned work.
* Makes routine decisions within limited, defined parameters. Work is guided by well-defined tasks, established deadlines, quality standards, and priorities; learns and implements policies, procedures, quality, and compliance standards.

Communication
* Communication is internal and largely around giving and receiving basic information such as instructions, work processed and directions; little to no interpretation of policies. Straightforward.
* Elevates questions, problems and significant challenges to more senior employees for direction or subject matter expertise.

Innovation
* Recognizes and resolves basic, routine, or common and repetitive problems requiring service and support skills. Seeks assistance on complex issues.
* Performs straightforward work tasks that are patterned and supported by documentation and guidelines requiring minimal independent judgement.

Knowledge
* Demonstrates knowledge of basic to intermediate level concepts, terminology, codes, quality standards, and specialized job requirements.
* Demonstrates basic written, interpersonal, analytical, and application skills; understands FMC procedures and applies with minimal instruction