Consultant, Salesforce (Functional)

Job Description:

We are seeking a Salesforce Consultant to join our Digital Services team. This role is ideal for a technically strong, sustainability-minded professional who can lead in Salesforce implementations, collaborate with project teams, and deliver impactful solutions for clients navigating their net-zero journeys. You will work across dynamic Salesforce environments, lead discovery sessions, and support clients in achieving their climate and operational goals.

KEY RESPONSIBILITIES
Consulting & Leadership
* Support the delivery of Salesforce projects, ensuring timelines, quality, and client satisfaction.
* Allocate tasks, monitor progress, and ensure quality deliverables from the team.
* Assist in client discovery sessions to gather requirements and document findings.
* Translate business needs into solution requirements and functional specifications.
* Facilitate workshops and interviews for Salesforce implementations or enhancements.
* Act as the primary point of contact for clients, ensuring clear communication and managing expectations.
* Deliver training sessions to clients and internal teams.
* Maintain a chargeability level with billable hours to external clients.
* Travel as required based on client needs.
Business Development
* Support proposal development, demos, and presentations for new opportunities.
* Build and maintain strong client relationships, identifying opportunities for additional services.
* Contribute to internal process improvements and strategic initiatives.
Configuration
* Perform hands-on configuration and customization of Salesforce across core clouds.
* Design and deliver scalable solutions using Salesforce declarative tools (Flows, Lightning App Builder, etc.).
* Configure objects, fields, flows, automations, and profiles/permissions.
* Assist technical deliverables from team members.
* Support integration efforts using middleware tools such as MuleSoft.
* Ensure documentation (requirements, design specs, user guides) is complete and accurate.
* Support testing and quality assurance for configurations and customisations.
* Identify risks and lead change management efforts during delivery.

REQUIRED QUALIFICATIONS
* Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field (or equivalent experience).
* 2-4 years of Salesforce experience, including hands-on configuration and leading teams.
* Strong understanding of Salesforce object model, metadata, configuration, and permissions.
* Proficiency with declarative tools (Flows, Lightning App Builder, etc).
* Experience with core Salesforce clouds (Sales, Service, Experience).
* Familiarity with integration patterns and API usage.
* Experience managing competing priorities and deadlines.
* Fluency in English (Written and Verbal)
* Strong leadership, communication, and stakeholder management skills.
* Strong understanding of software development lifecycle

PREFERRED SKILLS
* Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, Sales/Service/Experience Cloud Consultant).
* Experience with API design and system architecture.
* Familiarity with CI/CD, source control, and release management.
* Agile/Scrum experience.
* Consulting or client-facing experience.
* Ability to mentor and develop junior team members.
* Exposure to sustainability-focused solutions (Net Zero Cloud).

WHAT WE OFFER
* Competitive salary and benefits.
* Hybrid work environment with flexibility.
* Professional development and Salesforce certification opportunities.
* Collaborative, innovative, and mission-driven team culture.

5.HOW TO APPLY

Please submit your resume and a brief cover letter outlining your experience and interest in the role to [insert application email or link]. Applications will be reviewed on a rolling basis.

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