CRM Manager

Job Description:

Ready for a Challenge

Then Just Eat Takeaway.com might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role:

As CRM Manager, you are part of one of the "Retention" teams which has a clear focus on improving customer retention. These improvements are based on clear data insights developed in cooperation with our data and analytics team. Therefore, the people in the team have different backgrounds and roles to achieve common goals (and thereby opportunities to learn from your peers). By doing so you have a big contribution to Takeaway.com's growth strategy.

These are some of the key ingredients to the role:

* Develop and optimize intelligent local campaigns and exciting content to trigger our customers' purchase behavior and develop customer lifetime value
* Optimize our global customer base segmentation better to serve customers in the market(s) you are responsible for
* Analyze data to enhance your understanding of our customers and deliver insights that drive personalized experiences.
* Design, execute, and evaluate new CRM campaigns, constantly measure campaign performance, rigorously A/B test, and optimize our communications across channels.
* Review, evaluate, and suggest changes to existing global programs to provide insights about the countries you oversee to ensure you remain locally relevant at a global scale.
* Be a CRM industry expert, advocating for best practices within the CRM, and always keep an eye on innovative opportunities. Manage global and local stakeholders to ensure timely delivery and end-to-end ownership of your campaigns.
* Always keep a sharp eye on your customers and on your market(s)!

What will you bring to the table?

* Expertise in email, push, and in-app marketing concepts and metrics.
* Strong stakeholder management experience.
* A solid understanding of data and segmentation methodologies plus A/B testing experience.
* Identify opportunities to improve current processes and increase operational efficiency.
* Organized, with great attention to detail, and a self-starter.
* Excellent written and verbal communication skills.
* Operational excellence - ensure all campaigns are sent efficiently and accurately.
* A fun, smart, and open-minded person who enjoys working in an international multi-cultural environment.
* Perfect language skills (written and spoken) in one of the following languages: German, Dutch, Polish, Italian, and Spanish.
* Fluent in English (our company language).

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

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