Greeter Amsterdam

Job Description:

The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.

As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.

What will your daily life look like?
* Be the client's first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
* Greet and welcome clients as they enter and leave the store
* Manage traffic inside & outside the store
* Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
* Know at any time what team members are available
* Use the proper instore tools to respond to clients
* Inform clients transparently and proactively (about traffic, animations in store, Le Monde d'Hermès, etc.)
* Provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floor
* Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
* Maintain the welcoming area in clean and tidy condition

What will you need to be successful?
* Experience in a customer-facing retail environment preferably dealing with a diverse and demanding clientele
* Strong interpersonal skills, natural sense of curiosity
* Exquisite sense of hospitality
* Open, friendly, communicative nature
* Talent for organization and improvisation
* Capacity to maintain an overview and to keep calm in hectic situations
* Diplomacy and a solution-oriented approach
* A real sense of empathy for different types of customers and situations
* Motivation, strong work ethic and flexibility
* Quick and straightforward communication with the team
* Grooming in line with Hermès standards
* Fluent Danish and Dutch