Sales Assistant, Bergen

Job Description:

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Zara
About us
Zara offers the latest fashion trends for women, men and children. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

How we imagine you

You are passionate, curious, motivated and dynamic, with something different to contribute. You are detail-oriented, creative and proactive and are looking for a challenging yet rewarding career in fashion. You are able to multitask between your key responsibilities. You love fashion and celebrate self-expression. You have excellent analysis, prioritization and organizational skills. At Inditex you will find more than a job.

What we expect from you

As a Sales Assistant, you are responsible for the image and layout of your store, making sure the latest trends and best sellers are represented according to the company specifications, balancing between commerciality and image. Some of your main responsibilities will be:

Cash Desk Operations

* Process sales, exchanges, and refunds quickly, accurately, and efficiently using all payment methods.

* Investigate and resolve discrepancies with assistance from the Head Cashier.

* Comply with company security procedures and policies, ensuring relevant documents are understood and signed.

* Provide outstanding customer service at the till by welcoming customers, processing transactions, packing items, and sending them off with a friendly farewell.

* Generate till reports for Managers and colleagues as required.

* Ensure smooth opening and closing cash desk procedures.

Delivery

* Manage the delivery process, including unpacking, sorting, placing, and pricing of goods.

Store Standards

* Maintain the store\u2019s image through organization and cleanliness.

* Ensure effective replenishment, aligning with company standards.

* Organize and maintain stockroom efficiency, layout, and cleanliness.

* Handle and maintain RFID devices (PDAs, iPods) to support inventory management.

* Adhere to routines and support the Commercial team in daily operations.

* Regularly report to line managers and communicate updates, issues, or further action requirements.

* Maintain high housekeeping standards throughout all store areas.

* Ensure shop floor displays are neat, organized, and appealing to customers.

* Be vigilant of employee and customer safety risks, following safe work practices and company procedures to mitigate hazards.

Health & Safety

* Promote a safe and positive work environment and respect among team members.

* Report any risks, hazards, or incidents to management.

* Communicate maintenance issues to the General Manager, ensuring they are addressed promptly.

* Follow Health & Safety standards and report any hazards.

* Comply with the Company Health & Safety Policy, Employee Handbook, and Code of Conduct.

Customer Service & Customer Experience

* Welcome and engage with customers on the shop floor, at fitting rooms, and at the cash desk.

* Actively communicate with customers to provide excellent service and enhance their shopping experience.

* Stay informed on product knowledge through store activities and company-provided tools.

* Ensure that your appearance and uniform meet Zara's professional standards.

What we offer

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs - we never stop learning!

You will be rewarded with a competitive compensation package and you will also receive 25% discount to buy the latest trends in any of our Inditex brands available in your market.

We are committed to ensure that our recruitment processes are barrier free and as inclusive as possible to everyone. This includes making adjustments for people with disability or long-term conditions.

If you are interested in this position and believe that you match the required profile, please apply via Inditex Careers.

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