Junior IT Specialist with German

Job Description:

At thyssenkrupp GSG, we are the driving force behind thyssenkrupp's global IT and Business operations. With passion and expertise, our teams design, develop, and support the applications and infrastructure that keep thyssenkrupp's worldwide business moving forward.
Just as we build resilient IT solutions, we are building our culture on Trust, Respect, and Empowerment creating space for open feedback, treating everyone equally, and giving teams the autonomy and support to grow.
By joining us, you'll:
* Drive global impact: Work on international projects that shape the digital future of industry.
* Open culture & growth: Be part of a high-tech company where your ideas matter and get access to cutting-edge tools, technologies, and training to accelerate your career.
* Team spirit: Collaborate in an environment where contributions are valued and success is fueled by teamwork.
* Work-life balance: Enjoy flexible working that keeps you connected to what matters most professionally and personally.
We're not just building IT systemswe're building the future. Ready to be part of it?

In this role, you will:
* Serve as L1 Support in the Global Support Team (infrastructure and/or applications)
* Provide user support (desktop, cloud services, etc.)
* Receive, analyze and resolve incidents via tickets, phone and email
* Troubleshoot MS products and perform root cause analysis
* Record, track and escalate incidents using a ticketing system
* Manage users, maintain knowledge base & FAQ, and support process automation projects

You'll be a great fit if you:
* Are fluent in German (min. B2) and have communicative English (min. B1)
* Are eager to learn with an interest in technology
* Hold a Bachelor's Degree (or equivalent experience)
* Enjoy working in an international environment and teams
* Are ready to work in shifts (24/5)
Would be an asset:
* MS Products basic knowledge (MS Office (Outlook, Teams, OneDrive), Windows 10, Active Directory, Azure Cloud)
* Hardware (Notebook, Desktop) basic knowledge
* Network (LAN/WAN), Zscaler, basic knowledge

At thyssenkrupp GSG, we believe great work starts with employee. Here's what you can expect when you join our team:
* Flexible workstyle: fully remote possibilities and flexible hours (start between 7:0010:00).
* Growth & learning: guidance from experienced mentors, clear career & promotion paths, trainings platform, language classes, personal development budget.
* Wellbeing & community: private medical care, life insurance, sports initiatives, integration events, company and family activities to stay connected, even remotely.
* Extra perks: annual and anniversary bonuses, MyBenefit platform, under the pear tree holiday benefit