FIELO & DTE - Digital Specialist (SG 7-8)

Job Description:

MAKE HISTORY WITH US!

At PMI, we've chosen to do something incredible. We're totally transforming our business, and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

JOIN US!

WHO ARE WE LOOKING FOR?

* 2 years of experience on Digital Trade Engagement platforms and / or Salesforce system
* Preferred previous experience with LMS systems
* Background in commercial, digital marketing, and capability building is advantageous
* Experience in managing cross-functional projects would be a plus
* Previous experience in FMCG company is preferred
* Digital-savvy candidate with JIRA + Confluence knowledge
* Project management skills is desirable
* DTE experience and SFDC Certification will be an advantage
* Very good communication skills

WHAT WE OFFER YOU?

* Private medical and dental care, life insurance
* Sodexo (lunch) card
* Hybrid work opportunity and flexible working arrangements
* Employee pension plan
* Multisport program
* Wide range of trainings, optional language classes, further education and professional qualification support possibility
* Free bike and car parking for all employees.

HOW CAN YOU MAKE HISTORY WITH US?

The primary objective of this role is to configure, validate, and support Learning Management and Gamification activities in FIELO system to streamline and automate LMS capabilities for the markets. These include configuring use cases for the markets and programs such as IQOS Partner Staff Certification program and Open Academy programs. Both of the programs aim to build a global community of IQOS partners/ staff members and device sellers' staff, ensuring they deliver responsible, consistent, and seamless customer experiences.
Key Responsibilities:
* Operational Tasks: Configuring use cases for the markets, such as courses, modules, quizzes, badges, leaderboards, challenges, notifications, and testing these configurations in QA and Production environments as per process guidelines. Correctly implementing and configuring the Consumers Journeys. Providing ongoing maintenance support for live markets such as additional configuration or reconfiguration (e.g., SCORM) and basic support for resolving configuration-related bugs.
* Project Deployment Support: Assist in pre-deployment by introducing templates, educational journey flows on Miro boards, and establishing workflows during the deployment phase. Coordinate deployment timelines with the market to ensure timely execution. Technically deploying the IQOS Partner Certification (IPC) and Open Academy programs.
* Collaboration and Expertise: Collaborates with market's and global teams representatives. Serve as a FIELO expert, sharing best practices on configuration and capabilities to enhance UX/UI for retailers. Acts as Retailer Education SME by continuously learning about new Fielo releases, and by guiding markets on their use case configuration request and maintenance related activities to maximize local impact.
* Administrative tasks: Update and create internal documentation, process flows, handbooks

Please note that only on-line applications will be taken into consideration.
Only selected candidates will be contacted.

Key things to know before you apply:

If you have been in your current job for less than 12 months or if you are on a Performance Improvement Programme, you must get the approval of your current manager before applying for the job.

PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.

To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal