Order Management Specialist (Nordics markets) (all genders)

Job Description:

Job Title
Order Management Specialist (Nordics markets) (all genders)

Job Description

This role combines automation process analysis with strong, hands-on end-to-end Order Management execution. While part of the scope includes supporting and improving automated order flows, the position serves as a solid operational backbone for Order Management.
We are looking for a strong, experienced professional. The role requires a high level of proactivity, independence, and ownership, as well as the ability to go beyond standard responsibilities and actively drive improvements and initiatives within the hub.

You will be a part of our Supply Chain Health Systems products at Nordics markets.

Your role:

* Own end-to-end Order Management for the Nordics region, ensuring timely and accurate order execution
* Proactively monitor orders and customer requests, providing clear status updates
* Manage billing issues, credit notes, returns, and warranty claims
* Act as a trusted operational partner to our Customers
* Support and improve automated order flows (EDI/OCR), including exception handling
* Analyze order data and KPIs to identify trends and improvement opportunities
* Collaborate closely with Sales, Logistics, Planning, Finance, Production, and Automation teams

The ideal candidate:
* Has strong experience in Order Management and can manage the end-to-end order process in SAP
* Is confident working with stakeholders
* Demonstrates a proactive, independent, and accountable mindset
* Has strong analytical skills and enjoys working with data to identify improvement opportunities
* Possesses advanced Excel skills (additional value)
* Is open to automation, digitalization, and AI-enabled tools
* Communicates clearly and professionally in very good English, including running meetings and presentations
* Thrives in a fast-paced, international environment
* Is skilled in relationship building, including working with demanding customers

Our benefits:
* Hybrid model of work (at least 3 days in the office)
* Annual bonus based on performance achieved 
* Private medical care with the option to extend it to family members 
* Benefit System cards 
* Discount for Philips' products 
* Wide variety of trainings & learning opportunities
* Promotion of a healthy lifestyle in the office
* Employee Assistance Program

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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