Customer Care & Retail Trainer

Job Description:

Join Tylko, Where Design Meets Technology

Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production.
With millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new standard in furniture - one that fits your space, your style, and your life.

Why It Matters

We're not just building furniture. We're changing how people think about living with it. By merging technology and design, we help people create spaces that truly reflect who they are. If you believe that good design can make everyday life better, you'll feel right at home here.

How We Work

We believe in small teams, big ideas, and simple processes. No endless paperwork, no silos. Just open communication, shared goals, and a healthy dose of curiosity. We start small, think big, and move fast, because progress always beats perfection.
At Tylko, collaboration and trust aren't buzzwords - they're how we work. From day one, you're part of a team that makes real decisions and brings them to life together. You'll have the freedom to share ideas, turn them into action, and shape the space around you literally. Here, learning isn't a bonus. It's part of the job.

About the Role

As our Customer Care & Retail Trainer, you will be the person who makes our Customer Care agents and showroom staff genuinely great at what they do - talking to customers, selling with confidence, and knowing the product inside out.
This is a hands-on role. You will run training sessions, travel to showrooms at new openings and product launches, sit with agents to understand where they struggle, and build the materials that scale what you teach. You're not just designing programmes from a distance - you're in the room.
You will also own the learning infrastructure: LMS modules, knowledge base content, AI-assisted content production. We want fewer one-off workshops and more scalable learning - and you'll be the one building it.

What You'll Do:

* Train Customer Care agents and showroom staff on product knowledge and sales techniques - both in-person and remotely
* Travel to showrooms for new openings and product launches, and bring back real feedback
* Run 1:1 and group coaching sessions; listen to where people get stuck and help them improve
* Build e-learning modules in LMS so we're not reliant on live training for everything
* Translate product updates and process changes into content people will actually read and remember
* Use AI tools (video generation, automated voiceovers, quizzes) to produce training materials at pace and quality
* Gather training needs from teams, Team Leaders, and data - not just gut feeling
* Analyse feedback and results: what's working, what's not, what to change
* Iterate materials based on evidence, not assumptions

Why Tylko?

Being a part of the Tylko team goes beyond clocking in every day. We celebrate inclusivity and work together to build a culture of happy, healthy employees who are truly heard. We provide:
* One bonus day off every month (in addition to regular days off)
* Comprehensive healthcare
* Multisport card
* A generous discount on all Tylko products
* A dog-friendly office!

What we're looking for:

* Proven experience designing and delivering training programmes - ideally in a sales or customer care environment
* A natural feel for storytelling and sales: you can sell a product before you even mention you're a trainer
* Hands-on experience with LMS platforms and e-learning content creation - you do this, not just oversee it
* Genuine curiosity about AI as a work tool - you experiment, you find shortcuts that don't cut corners
* Analytical mindset: you gather needs, measure outcomes, draw conclusions
* Fluency in English (C1) and Polish (C1)
* Comfortable working from our Warsaw office 3 days a week and travelling to showrooms when needed

It would be an additional plus if you:

* Are proficient in German (C1) at a professional level
* Have experience in e-commerce, retail, or the design/furniture industry
* Have a sales background yourself - you've sold, not just taught others how to

Ready to Design the Future with Us?

If you're looking for a place where your ideas matter, your curiosity is fuel, and your work has real impact - let's talk. Join Tylko and help us make furniture smarter, homes happier, and everyday life a little more beautiful