Collections Specialist - Polish speaker

Job Description:

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

Why this job is important

As a Q2C Specialist, you play a critical role in supporting Kantar's financial health and client relationships. Working within our Functions division, you help ensure that customer accounts are managed effectively, risks are identified early, and collections processes run smoothly across markets.

This role sits at the intersection of finance, data and stakeholder management. You will support third-party collections partners, analyse customer performance, and provide meaningful insights that inform decision-making across the business. Your work directly contributes to cash flow, compliance, and the overall client experience.

If you enjoy working with data, collaborating across teams, and making a tangible impact through structure and insight, this role offers the opportunity to grow your expertise in a global, people-centred organisation.

What you'll be doing

* Supporting the Collections Manager in monitoring third-party collections performance against agreed service levels and policies
* Analysing customer accounts, ageing reports and performance indicators to identify risks and trends
* Working with internal teams and external partners to resolve disputes and prevent recurring issues
* Providing accurate data and insights to support risk assessment, provisioning and audits
* Building effective relationships with stakeholders across Finance and the wider business

The ideal skills & experience

* A degree in Management, Accounting, Business Administration or an equivalent discipline
* Experience working within credit control, collections or risk management processes
* Strong analytical skills with attention to detail and confidence working with financial data
* Clear and professional communication skills in English
* Confidence using Microsoft applications, particularly Excel, Word, PowerPoint and Outlook
* Fluent in Polish and English

What's in it for you

* Hybrid working with two to three days in the office
* Up to 25 days off, life leave, plus your birthday off and two days paid for volunteering
* Meal card and flexible benefits where you are allocated funds to spend on a variety of benefits such as transport cost, education related and more

Country
Portugal

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar