Customer Support Advisor Portuguese/English/Spanish

Job Description:

Within your #OneTeam

We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers.

Your main responsibilities

*Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)

*Replying to customer escalations and helping guide customers through the correct processes at OVHCloud

*Keeping customers updated about the status of their opened requests and the resolution for the same

*Offering after-sale support - order tracking and payment follow up when needed

*Participating in different missions with the team, helping support customer loyalty programs

*This position will require shift work on weekends and/or nights

*A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

- becoming independent in recognizing and troubleshooting most standard issues brought by customers

- understanding the company product portfolio and related customer needs

And in 1 year

- providing nuanced and complex resolutions to our customers

- start developing technical skills in our dedicated training programs

Skills required :

* Proficiency in Portuguese / English and Spanish

* Time management and prioritization are your forte

* Customer centred

* You like to help and having a positive impact on people you offer support to

* Having the opportunity to work in an international environment is important to you

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